You Can’t Be Efficient with People

In Celeste Headlee’s new book Do Nothing, chapter 4, Time Becomes Money she writes:

In the end, it all comes down to time: our relationship with it, our understanding of it, the value we put on it. Before the industrial age, time was measured in days or seasons. However, when workers began punching in and out of work, our understanding of time changed, as did our enjoyment of our time off.

Chapter 4, Do Nothing by Celeste Headlee

As time has become viewed as a commodity to use efficiently, we’ve become more and more impatient and busier and busier. Why should I just sit here? I could be earning more money. But that begs the questions, To what end? Yes, more money is needed when we are struggling to provide for the necessities of life. But once we are comfortable and can provide for ourselves and our loved ones, why do we keep trading our time for more money? The truth is that we aren’t, working more hours, that is.

Because we value time more, we tend to think if it as scarce even when it is not. Most workers are clocking fewer hours than they did ten to twenty years ago. But we feel like we are working more because of the increased value on time. And the challenging part of all this is that despite not working more hours, the stress we feel as a result is very real and affecting our health. “Regardless of how much people are actually working, the stress these people feel is very real and should be taken seriously.”

Because of the stress and the blurring of lines between work and personal life, we have begun to experience “polluted time”. “This is a phenomenon caused by having to handle work duties during off-hours, being on call, or even having to think carefully about work issues or problem-solving while technically not on the job.”

This is in part due to the rise of flex work, where workers often don’t know what their schedule will be for the week until just before it begins. And sometimes their work hours are cut short and they are sent home because of slow business. And other workers are expected to be essentially “on call” ready to respond at a moment to emails and texts from their boss. This pollutes their time, and they never have any real time “off”. “With work intruding on our home life and home life encroaching on work hours, many people now never have a sense of being completely separate from their jobs.”

Despite the growing prevalence of unlimited vacation time, most Americans don’t even take two weeks of vacation in a year. They feel like they can’t or they will fall behind, becoming less productive.

Here’s the irony: Staying on the job may well be impeding your career advancement. It accomplishes the opposite of what’s intended. Even though Americans say they’re afraid to take time off because they may be punished, research shows that people who take at least eleven days of vacation are more likely to get a raise than people who take ten days or less.

Chapter 4, Do Nothing by Celeste Headlee

Another big reason for not taking a break is the American myth that “hard work, on its own, is the key to success.” Also contributing to this blurring of the lines between work and the personal is the furnishings of our offices. We make them feel like living spaces with fully appointed kitchens and lounges. “While it’s important to create an environment that’s safe, comfortable, and supportive of creative thinking, it’s also crucial that there be a clear distinction between being on the clock and off.”

Chapter 5, Work Comes Home, starts with a discussion of “quality time” and the phenomenon of “latchkey kids” in the 1980s. Due to both parents working and the kids being home alone, it was thought at the time that this could be overcome by spending “quality time” with the children. While nothing beats quantity when it comes to time with children, quality time was an especially challenging concept because we ended up treating it like we did work. Turns out children don’t respond particularly well to being managed in a time efficient way. Go figure.

She then goes on to show that even when we try to apply efficiency in what seems a logical way, it doesn’t all work out the way it was intended. One example of this is the rise of students taking notes on their laptops. Sure, this means that students can essentially take down every word the teacher says. But are they learning? Studies show that taking notes by hand, where the student must summarize points, leads to better retention. “We strive to achieve peak productivity but forget that it’s taking us further from our ultimate goal—learning.”

And we are beating this “time efficiency” into our children at younger and younger ages. Many parents cram their schedule so full of activities for their children that the children sometimes ask to just stay home. This doesn’t always go over so well with the parents. Many children today have never played a pick up basketball game or played an unorganized (by adults) game of baseball with their friends. And the parents don’t fare much better. They have less time for hobbies. Or worse, these activities are seen as a waste of time.

Speed and efficiency are, by their nature, antithetical to introspection and intimacy.

Chapter 5, Do Nothing by Celeste Headlee

One of the most valued skills today seems to multitasking. This is despite the fact that there is no such thing, at least for human beings. It can more accurately be called task-switching, and it has a high cost.

Neuroscience has taught us that not only is multitasking not efficient, it is bad for us. The more we try to do it, the poorer at it we actually get.

And here’s the worst news of all: “Heavy multitaskers” have the same trouble sorting through information and organizing their thoughts even when they aren’t multitasking.

Chapter 6, Do Nothing by Celeste Headlee

Headlee points out that we often think women are good multitaskers, but they aren’t. They’re just better at it than men, but only at cognitively simple tasks. For complex tasks, it just doesn’t work.

… when it comes to more complex tasks, including most of the things we do while on the job, there’s no evidence that women are better at multitasking, and there’s plenty of evidence that trying to do it is really terrible for your brain.

Chapter 6, Do Nothing by Celeste Headlee

Multitasking causes stress because it is bad for us. And women tend to do more of than men, and not just because they are “better” at it. They have more to manage. Despite the many changes in men and women sharing work at home, women still do the majority of the work around the house. “Research shows that when men watch their children, they often end up doing the more enjoyable activities, like taking kids to soccer games, while mothers tend to do more of the cleaning, cooking, and logistical management.”

Another byproduct of bringing efficiency to child raising was the greater involvement of parents, sometimes called helicopter parenting. Spending more time with your kids is better if you want to make sure they become healthy and successful adults, right? It turns out that when you do too much for your kids, they never learn to do it for themselves. This may be what has led to unprecedented levels of anxiety and depression among to today’s youth. “Overparenting may feel like a good use of time, but it does not ensure success for your child. Most of the time, it does the opposite.”

And the situation gets worse for mothers. Mothers are less likely to get hired than fathers or childless women. They also make less money. The real kick in the teeth is that fathers are seen as more competent than mothers. So mothers are doing more work and being paid less and being seen as less capable while the exact opposite may be true.

One reaction to all the busyness is to avoid the self-care we all need. After all, we simply don’t have time for it. So instead of socializing, we tend to scroll through social media for a quick break. Turns out this is not refreshing. “Going to the coffee shop and chatting with friends for a couple hours will leave you feeling refreshed and upbeat; the time you spend surfing the web will exhaust your brain and deplete your resources.” Paradoxically, we need to take time out to refresh in order to be our most productive.

More to come in my next post.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.